Customer Insights Dashboards and Looks Reference

Customer Insights 2.0 includes the following Dashboards and Looks. Note, however, that the two Customer Journey Analytics Dashboards are only available if you have a Customer Journey Analytics subscription.

Dashboards - Customer Insights

To access these Dashboards, go to Shared Spaces and then click Customer Insights.

Report - Demographics

The Report - Demographics Dashboard

Displays user profile information. Visualizations include:

  • Profiles (Total Count)
  • Profiles By Gender
  • Profiles By Top 15 Email Providers
  • Profiles By Age
  • Profiles By Country
  • Profiles By Entity Type
  • Profiles By Country (Table)
  • Profiles That Signed Or Registered With IDP
  • Profiles By Entity Type (Table)
  • Profiles That Signed In or Registered with API Client (Table)

Available filters:

  • App ID
  • App Name
  • Entity Type
  • API Client Name
  • Gender
  • Age
  • Country
  • Janrain UUID

Reports - Events by Hour & By Minute

The Report - Events By Hour & By Minute Dashboard

Shows event occurrences in the past 24 hours and the past 60 minutes. Visualizations include:

  • Events By Hour (Last 24 Hours)
  • Events By Minute (Last 60 Minutes)

Available filters include:

  • App ID
  • App Name
  • Entity Type
  • API Client Name
  • Entity Type

Report - Events Summary

Reports - Events Summary Dashboard

Shows event occurrences. Visualizations include:

  • Events By Day
  • Events By Hour of Day (UTC)
  • Events By Day of Week
  • Events By Type
  • Social Events By Provider (IDP)
  • Events By Top 15 Browsers
  • Events By Browser (Table)
  • Events By Top 15 Device Brands
  • Events By Device Brand (Table)
  • Events By Top 15 Operating Systems
  • Events By Operating System (Table)

Available filters:

  • App ID
  • App Name
  • Entity Type
  • API Client Name
  • Event Type
  • Provider (IDP)
  • Date Range

Report - Last Login, Creation, and Deactivation

Report - Last Login, Creation, and Deactivation Dashboard

Profiles creation, activation, and login information. Visualizations include:

  • Profiles By Last Login Date (Last 365 Days)
  • Active Profiles (Last 365 Days Last Login Count)
  • Profiles By Last Login Month (Last 12 Months)
  • Profiles By Last Login Month (Table, Last 12 Months)
  • Profiles By Creation Date (Last 365 Days)
  • Created Profiles (Last 365 Days Creation Date Count)
  • Profiles By Creation Month (Last 12 Months)
  • Profiles By Creation Month (Table, Last 12 Months)
  • Profiles By Deactivated Date (Last 365 Days)
  • Deactivated Profiles (Last 365 Days Deactivated Date Count)
  • Profiles BY Deactivated Month (Last 12 Months)
  • Profiles by Deactivated Month (Table, Last 12 Months)

Available Filters:

  • App ID
  • App Name
  • Entity Type
  • API Client Name

Reports - Registrations, Logins & SSO

Report - Registrations, Logins & SSO Dashboard

Displays information about registrations, logins, API-based user profile creations, and Single Sign-On token refreshes. Visualizations include:

  • Total Entity Creates By Day
  • Registrations By Day
  • Entity API Only Creates By Day
  • Logins By Day
  • SSO Events By Day

Available filters include:

  • Date Range (Default value: Is in the past 30 days)
  • App ID
  • App Name
  • Entity Type
  • API Client Name
  • IDP Name
  • Event Type

Dashboards - Customer Journey Analytics

To access these Dashboards, go to Shared Spaces, click Customer Insights, and then click Customer Journey Analytics. If you do not see the Customer Journey Analytics space, that means that you do not have a Customer Journey Analytics subscription. If you believe that you do have such a subscription, please contact your Janrain representative.

Report – Customer Journey Events By Hour & Minute

Report – Customer Journey Events By Hour & Minute

Customer and anonymous user event tracking. Visualizations include:

  • Journey Events By Day Hour (Last 24 Hours)
  • Journey Events By Minute (Last 60 Minutes)
  • Journey Events List (Table)

Available filters:

  • App ID
  • Event Type

Report - Customer Journey Explorer

Report - Customer Journey Explorer Dashboard

Customer and anonymous user event tracking. Visualizations include:

  • Journey Events By Day
  • Journey Anon Users By # Of Events
  • Journey Events List (Table)

Available filters:

  • App ID
  • Domain Uuid
  • Janrain Uuid
  • County (of Events)
  • Date Range

Report - Customer Journey Summary

Report - Customer Journey Summary

Anonymous vs. known user comparisons. Visualizations include:

  • Journey Anon vs Known Conversion
  • Journey Conversion By Week
  • Journey Events By Day & Event Type
  • Journey Anon vs Known Users By Day
  • Journey Top 15 Browser Languages
  • Journey Top 15 Browser Time Zones
  • Journey Event Actions By Anon Users
  • Journey Event Actions By Anon Users (Null Removed)

Available filters include:

  • App ID
  • Browser Time Zone
  • Browser Language
  • Event Type
  • Date Range

Looks - Customer Insights

To access these Looks, go to Shared Spaces and then click Customer Insights.

Active Profiles (Last 365 Days Last Login Count)

Active Profiles Look

Single-value visualization showing the number of users who have logged on at least once in the past 365 days.

Available filters:

  • Last Login Date Dim: Full Date

Created Profiles (Last 365 Days Creation Date Count)

Created Profiles Look

Single-value visualization showing the number of user profiles created in the past 365 days.

Available filters:

  • Creation Date Dim: Full Date

Deactivated Profiles (Last 365 Days Deactivated Count)

Deactivated Profiles Look

Single-value visualization showing the number of user profiles deactivated in the last 365 days.

Available filters:

  • Deactivated Date Dim: Full Date

Events by API Client (Table)

Events By Client Look

Table showing the number of events associated with different API Applications and API Clients.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Browser (Table)

Event By Browser Look

Table showing the number of events associated with different web browsers.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Country

Events by Country Look

Map showing the relative number of events associated with each country (countries in red have the most events, countries in green the fewest events).

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name
  • Location Dim: Country

Events by Country (Table)

Events By Country Look (Table)

Table showing the total number of events associated with each country.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Day

Events By Day Look

Line chart showing the total number of events (broken out by event type) that have occurred each day since November 11, 2013.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Day of Week

Events By Day of Week Look

Column chart showing the total number of events (broken out by event type) that have occurred on each day of the week (Saturday currently the busiest day, Wednesdays and Thursdays the least-busiest day).

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Device Brand (Table)

Events By Device Brand Look

Column chart showing the total number of events associated with various device brands (Apple. Samsung, Motorola, etc.).

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Entity Type

Events b Entity Type Look

Pie chart showing the proportional number of events associated with different entity types.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Entity Type (Table)

Events By Entity Type Look (Table)

Table showing the total number of events associated with different Capture Applications and entity types.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Hour (Last 24 Hours)

Events By Hour Look

Line chart showing the total number of events (broken out by event type) that took place on a specific day and indicates the time of day when these events occurred.

Available filters:

  • Event Fact: Time Stamp Hour

Events by Hour of Day (UTC)

Events By Hour of Day Look

Column chart showing the total number of events (broken out by event type) that took place on a specific day, and indicates the time of day (in Coordinated Universal Time format) when these events occurred.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by IDP & Type

Events By IDP & Type

Stacked bar chart showing event types (e.g., traditional sign-in and social sign-in) broken down by Identity provider (IDP)..

Available filters:

  • API Client Dim: API Client Name
  • App Dim: App ID
  • App Dim: Entity Type
  • Date Dime: Full Date
  • Event Fact: Event Type

Events by Minute (Last 60 Minutes)

Events By Minute Look

Line chart showing the total number of events (broken out by event type) that took place on a specific day and indicates the precise time of day (down to the minute) when these events occurred.

Available filters:

  • Event Fact: Time Stamp Hour

Events by Mobile (Yes/No)

Events By Mobile Look

Pie chart showing you the percentage of events generated by mobile devices.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Operating System (Table)

Events By Operating System Look

Table that shows the total number of events associated with different operating systems.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by PC (Yes/No)

Events by PC Look

Pie chart showing you the percentage of events generated by personal computers.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Tablet (Yes/No)

Events BY Tablet Look

Pie chart showing you the percentage of events generated by tablet devices.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Top 15 Browsers

Events By Top 15 Browsers Look

Column chart showing the total number of events associated with the 15 most-commonly used web browsers.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name
  • User Agent Dim: Browser

Events by Top 15 Device Brands

Events By Top 15 Device Brands Look

Column chart showing the total number of events associated with the 15 most-commonly used device brands (Apple, Samsung, Motorola, etc.).

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name
  • User Agent Dim: Device Brand

Events by Top 15 Operating Systems

Events By Top 15 Operating Systems Look

Column chart showing the total number of events associated with the 15 most-commonly used operating systems.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name
  • User Agent Dim: OS

Events by Touch Capable (Yes/No)

Events by Touch Capable Look

Pie chart showing you the percentage of events generated by touch-capable devices.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Events by Type

Events By Type Look

Pie chart showing you the percentage of total events generated by each Janrain event type.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Profiles (Total Count)

Profiles Look

Single value visualization showing the total number of profiles (active and inactive) in your user database.

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Age

Profiles By Age Look

Area chart showing the number of users in each age group (age groups based on single years: 30-years-old, 31-years-old, etc.).

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Client (Via Most Recent Login)

Profiles By Client Look

Table showing the total number of profiles associated with a Capture application, Capture client, and entity type. Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Country

Profiles By Country Look

Map showing the relative number of user profiles associated with different countries.

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Country (Table)

Profiles By Country Look (Table)

Table showing the total number of user profiles associated with different countries.

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Creation Date (Last 365 Days)

Profiles By Creation Date Look

Column chart showing the number of profiles created on each day for the past year.

Available filters:

  • Creation Date Dim: Full Date

Profiles by Creation Month (Last 12 Months)

Profiles By Creation Month Look

Column chart showing the total number of profiles created each month over the past year.

Available filters:

  • Creation Date Dim: Full Month

Profiles by Creation Month (Table, Last 12 Months)

Profiles by Creation Month Look (Table)

Table showing the total number of profiles created each month over the past year.

Available filters:

  • Creation Date Dim: Full Month

Profiles by Deactivated Date (Last 365 Days)

Profiles By Deactivated Date Look

Column chart showing the number of profiles deactivated each day in the past 365 days.

Available filters:

  • Deactivated Date Dim: Full Date

Profiles by Deactivated Month (Last 12 Months)

Profiles By Deactivated Month Look

Column chart showing the total number of profiles deactivated each month over the past year.

Available filters:

  • Deactivated Date Dim: Full Month

Profiles by Deactivated Month (Table, Last 12 Months)

Profiles By Deactivated Month Look (Table)

Table showing the total number of profiles deactivated each month over the past year.

Available filters:

  • Deactivated Date Dim: Full Month

Profiles by Entity Type

Profiles By Entity Type Look

Column chart showing the total number of profiles associated with different entity types:

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Entity Type (Table)

Profiles By Entity Type Look (Table)

Table showing the total number of profiles associated with a Capture Application and entity type.

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Gender

Profiles By Gender Look

Pie chart showing the percentage of profiles associated with different genders.

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Gender

Profiles by Last Login Date (Last 365 Days)

Profiles By Last Login Date Look

Column chart showing the number of profiles whose last login date was recorded any time in the past 365 days.

Available filters:

  • Last Login Date Dim: Full Date

Profiles by Last Login Month (Last 12 Months)

Profiles By Last Login Month Look

Column chart showing the total number of profiles (broken down by month) whose last login date occurred in the past 365 days.

Available filters:

  • Last Login Date Dim: Full Month

Profiles by Last Login Month (Table, Last 12 Months)

Profiles By Last Login Month Look (Table)

Table showing the total number of profiles (broken down by month) whose last login date occurred in the past 365 days.

Available filters:

  • Last Login Date Dim: Full Month

Profiles by Top 15 Email Providers

Profiles By Top 15 Email Providers Look

Total number of profiles associated with the 15 most-commonly used email domains (e.g., gmail.com).

Available filters:

  • API Client Dim: API Client ID
  • App Dim: Entity Type
  • Location Dim: Country
  • Profile Dim: Age
  • Profile Dim: Email Domain
  • Profile Dim: Gender

Profiles That Signed In Or Registered With API Client (Table)

Profiles Registered with an API Client

Total number of profiles that have been registered with an API Client.

Available filters:

  • Event Fact: Event Type

Profiles That Signed In Or Registered With IDP (Table)

Profiles Registered with Identity Providers

Total number of profiles that have been registered with an Identity Provider (IDP).

Available filters:

  • Event Fact: Event Type

Social Events by Provider (IDP)

Social Events By Provider Look

Column chart showing the total number of social sign-in and social registration events associated with different social Identity Providers.

Available filters:

  • API Client Dim: API Client Name
  • App Dim: Entity Type
  • Event Fact: Event Type
  • Idp Dim: Idp Name

Looks – Customer Journey Analytics

Journey Anon Users By # of Events

Journey Anon Users By # Of Events

Table showing customer journey events associated with anonymous users.

Available filters:

  • Journey Events: App ID
  • Journey Events: Domain UUID
  • Journey Events: Janrain UUID
  • Journey Events: Timestamp Date
  • Journey Events: Count

Journey Anon vs Known Conversion

Journey Anon vs Known Conversion

Comparisons domain UUIDs to Janrain UUIDs.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Anon vs Known User By Day

Journey Anon vs Known Users By Day

Compares daily domain UUIDs totals vs. Janrain UUID totals.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Conversion By Week

Journey Conversion By Week

Column chart showing the weekly percentage of anonymous users converted to known users.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Event Actions By Anon Users

Journey Event Actions By Anon Users

Pie chart showing event actions associated with anonymous users.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Action
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Event Actions By Anon Users (Null Removed)

Journey Actions by Anon Users (Null Removed)

Pie chart showing event actions associated with anonymous users. In this visualization, null event actions are not shown.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Action
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Events By Day

Journey Events By Day

Shows the total number of customer journey events recorded during a specified day.

Available filters:

  • Journey Events: App ID
  • Journey Events: Domain UUID
  • Journey Events: Janrain UUIDS
  • Journey Events: Time Stamp Date
  • Journey Events: Count

Journey Events By Day & Event Type

Journey Events By Day & Event Type

Compare page view and structured events for a specified day.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Events By Hour (Last 24 Hours)

Journey Events By Hour (Last 24 Hours)

Compares page views and structured events each hour for the past 24 hours.

Available filters:

  • Journey Events: App ID
  • Journey Events: Browser Language
  • Journey Events: Browser Time Zone
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Events By Minute (Last 60 Minutes)

Journey Events By Minute (Last 60 Minutes)

Compares page views and structured events each minute for the past 60 minutes.

Available filters:

  • Journey Events: App ID
  • Journey Events: Browser Language
  • Journey Events: Browser Time Zone
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Events List (Table)

Journey Events List (Table)

Table showing customer journey events, including web page title and referring page URL.

Available filters:

  • Journey Events: App ID
  • Journey Events: Domain UUID
  • Journey Events: Janrain UUID
  • Journey Events: Timestamp Date
  • Journey Events: Count

Journey Top 15 Browser Languages

Journey Top 15 Browser Languages

Column chart showing the 15 most-widely-used web browser languages associated with customer journey events.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

Journey Top 15 Browser Time Zones

Journey Top 15 Browser Time Zones

Column chart showing the 15 most-widely-used time zones associated with customer journey events.

Available filters:

  • Journey Events: App ID
  • Journey Events: Event Type
  • Journey Events: Timestamp Date

See Also

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